Privacy Policy

What Does This Privacy Policy Cover?

At Flora2000 we regard our customers’ privacy to be critically important. We are committed to safeguarding the privacy of our website visitors and service users and take great care to guarantee you a safe and secure shopping experience. Protecting your privacy is an integral part of the services we provide you.

1. This policy applies where we are acting as a “Data Controller” with respect to the personal data of our website visitors and service users. In other words, in this policy we determine the purposes and means of processing personal data. We protect and use your information in a safe, secure and responsible manner.
2. We use “cookies” on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask your consent to our use of cookies when you first visit our website.
3. Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can [specify whether you would like to receive direct marketing communications and limit the publication of your information]. You can access the privacy controls via https://www.flora2000.com/Shopping/loginchk.asp?goto=my_account/index.asp.
4. When you shop with Flora2000, your payment and personal information is always safe. We use your private information strictly only for order processing purposes.
5. After careful research, we’ve chosen the 256-bit state of the art security systems encrypted by “GeoTrust”. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Which means only you can view your personal information. Kindly click on the security lock [to the left of the web address bar] and you will be able to view the security details with the “Security Certificate”.
6. In this policy, “we”, “us” and “our” refers to “Flora2000”.

What Personal Data Do We Collect And How We Use It?

1. In this Section we have set out:
   1. The general categories of personal data that we may process;
   2. The purposes for which we may process personal data; and
   3. The legal bases of the processing
2. [Usage Data] - We may process data about your use of our website and services. The usage data may include [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use]. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is namely monitoring and improving our website and services.
3. [Accounts Data] - We may process your account. The account data may include your name, email address, your billing address, your contact number and including some optional data. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is namely the proper administration of our website and business.
4. [Personal Data] - We may process your information and/or your recipient’s information included in your personal profile on our website. The profile data may include your name, address, telephone number, email address, gender and date of birth. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is the proper administration of our website and business.
5. [Enquiry Data] - We may process information contained in any enquiry you and/or your recipient’s submit to us regarding goods and/or services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.
6. [Transaction Data] - We may process information relating to transactions, including purchases of goods and services that you enter into with us through our website. The transaction data may include your name, contact details, your card details and the transaction details [You can enter your payment and personal information with complete confidence. These details are transmitted directly to our credit card payment gateway via our 256 bit encryption. We don’t see or store your credit card information]. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
7. [Notification Data] - We may process information that you and/or your recipient provides to us for the purpose of subscribing to our email notifications and newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters.
8. [Correspondence Data] - We may process information contained in or relating to any communication that you and/or your recipient send to us. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using emails or website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.

Please do not supply any other person’s personal data to us, unless we prompt you to do so.

When Might We Share Your Personal Data With Third Parties?

1. We may disclose yours and/or the recipient’s “Personal Data” to our business partners (this includes our Vendors, Florist and/or our Delivering Outlets all its Subsidiaries) solely for the purpose of completing your order.
2. Financial transactions relating to our website and services may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, cancelling/refunding such payments and dealing with complaints and queries relating to such payments and refunds.
3. In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

When Do We Transfers Your Personal Data Internationally?

In this Section, we provide information about the circumstances in which your personal data may be transferred to outside countries (This also applies for European Economic Areas (EEA) in compliance with General Data Protection Regulation (GDPR).

1. We have delivery vendors, florist, delivering outlets all its subsidiaries, hosting facilities, payment gateways and affiliates in specify countries (obtain source from https://www.flora2000.com/international.asp). The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfer of data to [each of these countries] will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://www.eugdpr.org.
2. You acknowledge that the data that you submit through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Retaining And Deleting Personal Data

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

1. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
2. We will retain your personal data as follows:
   1. Personal data will be retained for a minimum period of 90 days and for a maximum of indefinite period.
   2. In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on certain criterias.
   3. Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Updates To This Policy

1. We may update this policy from time to time by publishing a new version on our website.
2. You should check this page https://www.flora2000.com/privacy_policy.asp occasionally to ensure you are happy with any changes to this policy.
3. We may notify you of changes OR significant changes to this policy by an email from [email protected].

Your Additional Rights With Respect To Your Personal Data

In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

1. Your principal rights under data protection law are:
   1. The right to access;
   2. The right to rectification;
   3. The right to erasure;
   4. The right to restrict processing;
   5. The right to object to processing;
   6. The right to data portability;
   7. The right to complain to a supervisory authority; and
   8. The right to withdraw consent.
2. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data.
3. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
4. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
5. In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is lawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for any legal claims.
6. You have the right to object to our processing of your personal data for direct marketing purposes (including reminder emails, newsletters, feedback emails and/or any other marketing activities from our side). If you make such an objection, we will cease to process your personal data for this purpose.
7. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
9. You may exercise any of your rights in relation to your personal data by emailing it to us at [email protected].

What is our Cookie Policy?

1. What Are Cookies?
   
   
   1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
   2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
   3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
2. For What Purpose We Use Cookies?
   
   
   1. [Authentication] - We use cookies to identify you when you visit our website and as you navigate our website.
   2. [Status] - We use cookies to help us to determine if you are logged into our website.
   3. [Personalization] - We use cookies to store information about your preferences and to personalise the website for you.
   4. [Security] - We use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.
   5. [Advertising] - We use cookies to help us to display advertisements that will be relevant to you.
   6. [Analysis] - We use cookies to help us to analyse the use and performance of our website and services.
   7. [Cookie Consent] - We use cookies to store your preferences in relation to the use of cookies more generally.
3. Cookies Used By Our Service Providers
   
   
   1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
   2. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/
   3. We use Adroll or Google AdSense [interest-based advertisement program on our website for remarketing purpose]. These are tailored by Adroll and/or Google to reflect your interests. To determine your interests, Adroll and/or Google will track your behaviour on our website and on other websites across the web using cookies. This behavior tracking allows Adroll and/or Google to tailor the advertisements that you see on other websites to reflect your interests [please also note we do not publish interest-based advertisements on our website].
4. How Can You Manage Cookies
   
   
   1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
      
      
      1. https://support.google.com/chrome/answer/95647?hl=en (Chrome);
      2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
      3. http://www.opera.com/help/tutorials/security/cookies/ (Opera);
      4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
      5. https://support.apple.com/kb/PH21411 (Safari); and
      6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
   2. Blocking all cookies will have a negative impact upon the usability of our website. If you block cookies, you will not be able to use all the features on our website.

Contact Details

1. This website is owned & operated by Oriostech Trading FZE | Flora2000.com
2. We can be contacted at:
   
   Oriostech Trading FZE
   B1 - 223, Ajman Free Zone,
   PO Box No. – 21096, Ajman,
   United Arab Emirates
   
   email: [email protected]